What we do...

London Gatwick Airport is the second-busiest airport by total passenger traffic in the United Kingdom.

The demand for Gatwick TravelCare’s services continues to rise. Air travel presents challenges for some people experiencing illness, trauma, financial difficulties, passport irregularities or mental health, it is not uncommon for people’s underlying anxieties to come out when they are in a busy public transport situation.

Passengers with hidden disabilities and mental health challenges require the provision of designated support to make travelling less stressful and disorientating.


We are here to help

Gatwick TravelCare believes strongly in:

Assessing the immediate needs of distressed and vulnerable passengers

Providing the best passenger care

Listening. So, we understand and provide the best advice

Providing practical and emotional support

Managing passengers’ confidentiality

Foreign & Commonwealth Office

Gatwick TravelCare provides support to the Foreign & Commonwealth Office to assist British Nationals returning from abroad after many years’ absence. British Nationals often need guidance to access local support networks – family, friends, ex-service organisations, or services such as housing, welfare benefits or legal advice. We offer advice to enable them to leave the airport, improve their difficult situation and reduce preventable homelessness and health deterioration.

Appropriate Adult

Gatwick TravelCare team often act as Appropriate Adults. The role of an Appropriate Adult is to ensure that the best interest of a child or young person is fully taken into account when being interviewed by UK Border Force (UKBF) or the police.

An Appropriate Adult is expected to observe whether the UKBF officer or police are treating the child or young person fairly with respect for their rights and entitlements.

We observe whether a child or young person’s condition/state has deteriorated or otherwise changed and to guarantee the ‘quality’ of the information given by a child or young person on which UKBF may base decisions.



Gatwick TravelCare has been operating as Gatwick's on-airport charity for over 30 years. Based within the South Terminal, they operate from 09.00 - 16.00, seven days a week, with the exception of Christmas Day, Boxing Day and New Year’s Day.


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