Providing ground based assistance in your time of need


    Our experienced and caring team are here to aid travellers in need


    Providing care and guidance during unforseen circumstances

About Gatwick TravelCare

We are a team of duty managers and volunteers helping over 2,000 people in difficulty every year.

Whether it is someone who is a victim of crime, a scam, modern day slavery, forced marriage or with mental health challenges. We give practical and emotional support in a safe and confidential environment to help passengers and visitors who find themselves in difficulty and distress.

Thank you so much for going above and beyond staying after normal hours to help me and other passengers. I'm so grateful for your invaluable assistance

How we can help

Distressed passengers

We help in aiding distressed passengers

referred passengers

Helping passengers referred by other airport agencies and the Foreign Office

stranded passengers

Helping and providing assistance to stranded passengers

medical emergencies

Providing support and guidance in medical emergencies and situation

We're a team of advisors and volunteers helping about 2,000 people in difficulty every year.

Whether it’s someone at Gatwick Airport in difficulty or distress - modern slavery, mental health, forced marriage, scams or simply offering a comforting arm, making a phone call or emailing a loved one. Everyone has an individual problem, but we're ready for anything!

Meet the Team

The team at Gatwick TravelCare consists of eight managers and supported by 25 volunteers who play a huge part in helping us help others. Our team are diverse in their backgrounds, skills and experience and this is our strength.

All members of the team are subject to DBS checks and hold airside ID passes which enable them to work extensively throughout the airport terminal buildings and where applicable, meet an aircraft upon arrival.

This collective experience of our team includes, aviation, medical, teaching, police, Foreign, Commonwealth and Development Office (FCDO), commercial and legal. From this wealth of knowledge, we have access to professional networks enabling us to offer signposting to other service providers and support networks.

Governance and Management Structure

Gatwick TravelCare is an Association governed by a constitution adopted 27th October 1987 and is a registered charity (charity number 298127).

The charity is governed by its Management Committee who set the policy of the charity and who are the Trustees for the purposes of Charity Law.

The TravelCare staff were tremendous in helping me get back home after having been unceremoniously bumped from my flight. They were the best!!!

Julie Ayres

Passenger Communications Manager, Gatwick Airport Limited

Sadaf Akram

Capital Accountant Gatwick Airport Limited

Gatwick TravelCare has been operating as Gatwick's on-airport charity for over 30 years. Based within the South Terminal, they operate from 09.00 - 16.00, seven days a week, with the exception of Christmas Day, Boxing Day and New Year’s Day.


Opening hours

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